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Responsible Gaming

Responsible gaming is fun

Life is a game! That's our motto which we strive to achieve. With joy and the required motivation, we work on expanding our wide variety of offers in sports betting, casino games, poker and Vegas games for our customers every day. Exciting and fun entertainment is our priority, however in order for fun to remain your constant companion you should always play responsibly.

A few valuable tips:
  • Approach gaming with realistic expectations because that's when the entertainment factor is at its highest.
  • Only play when you're focused and rested.
  • Have regular breaks from playing.
  • Set how high your loss limit will be before you start playing.
  • Never play under the influence of drugs or alcohol or if you are in a depressive state.
  • Check out in advance our Responsible Gaming section and take the self-test.
  • Stick to a personal financial plan and a fixed budget. For this purpose we offer you the possibility to set a playing limit* yourself. Please contact our bet-at-home.com customer service via e-mail service.en@bet-at-home.com or via telephone at +356-20102511.

Personal playing limits

Are there moments in which you go over your playing budget or would you like to take precautionary financial measures? If yes, the following options are available for setting playing limits:
  • You set the amount of your choice over a certain period of time.
  • You can set a limit for the amount of losses in a certain period of time.
  • You can limit the amount of time and funds that you play per session.
Or, you can leave your account for a definite period of time or block it for an unspecified period.

More possibilities for self-regulation

As responsible gaming is of the utmost importance to bet-at-home.com, we offer our customers even more possibilities for self-regulation.

bet-at-home.com provides customers with, if needed:
  • Timeout periods for improved self-control.
  • A self-exclusion, set for a certain period of time chosen by the customer or for an undefined duration.
The time period available for self-regulation is at your discretion, ranging from timeouts of just a few days to self-exclusion options of months, years or even an indefinite period. Please contact us and our trained staff will be glad to assist you in determining a suitable period of time for a timeout or self-exclusion.

Within the designated time period, the customer is unable to use our offer, meaning wagering and deposits are impossible in the betting account. In addition to that, no newsletters or advertisements will be sent to the customer.

Should you choose to use one of these options, please contact customer service at service.en@bet-at-home.com.

*For legal reasons, limit change will only take effect after seven days. There are exceptions when the blocking time is extended or the gaming limit is reduced. Such changes can be implemented immediately. For this purpose, please contact bet-at-home.com customer service via e-mail or telephone.
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