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Responsible Gaming

Fair, reliable, responsible

bet-at-home.com's role is to provide entertainment, however it is also aware that gambling is a particularly sensitive service. Therefore the company creates conditions that will help the player enjoy gambling responsibly in moderation. In case of gambling problems, bet-at-home.com provides intervention measures to protect customers from negative consequences.

Social responsibility begins for bet-at-home.com with "Responsible Gaming". bet-at-home.com has positioned itself as a company with a clear and standard profile. Consequently social responsibility is an integral part of all our business strategies to ensure a stable and future oriented environment for our customers and employees.

Values such as
  • fairness
  • reliability
  • responsibility
are our highest priority. In order to ensure the best possible form of protection for our players, bet-at-home.com carries our extensive product testing at regular intervals.

Education & Awareness

With various measures, we help our players to gamble responsibly. It is important to provide awareness training in order to prevent addictive behaviour and dependency and to recognise early problematic changes in playing behaviour.

We offer:
  • Measures for better self-assessment in the area of gambling addiction. With the help of a self-test, we are able to assist our customers in identifying the risks and dangers, so that they understand these and are therefore safer from them.
  • Concrete offers of assistance to always ensure that players are gambling responsibly.
  • Assistance with finding and making use of the help available.
  • As an active measure we allow our customers who suspect they have a gambling problem to independently limit their accounts or to completely block themselves.
  • Customer service is available for all of our customers 24 hours a day and seven days a week by telephone or by e-mail.
The gaming policy of bet-at-home.com takes into account the causes of problematic gaming behaviour. These are usually influenced by several factors. The relevant factors include, among other things, personal circumstances, influences from social environment and individual tendencies which may be genetic or psychological in nature. In our opinion, measures which focus on the availability of gambling miss the point of combatting abuse. Bans do not act as a deterrent, but rather make something more attractive. If people want to play, they will always find ways and means to do so.

Cooperation

bet-at-home.com has been cooperating for several years with the Institut Glücksspiel & Abhängigkeit (Institute for Gambling and Addiction). In addition to that, the company's own fraud prevention department observes the playing behaviour of its customers in order to prevent gambling addiction and security breaches.

DSWV

Since 1st October 2015 bet-at-home.com has been a member of the Deutscher Sportwettenverband (DSWV). In this association, leading German and European sports betting providers that have already undergone a governmental reliability check in Germany, have joined forces to promote a modern and competition-driven regulation of sports betting in Germany. Furthermore, they have made it their goal to combat the black market, match fixing, and gambling addiction.

DOCV

bet-at-home.com is also a member of the "Deutscher Online Casino Verband – DOCV" (German Online Casino Association). The DOCV is responsible for legally admissible and market-compliant regulation in Germany that enables the competitive organisation and marketing of online casinos on the international stage. The stipulation for any system of regulation must be that it steers the already existing market into controlled channels and thus guarantees effective protection for players and young people.

EASG

bet-at-home.com is a member of the European Association for the Study of Gambling. The aim of the association is to intensify the dialogue between its members, who represent the different and very diverse aspects of gambling.

The association is a forum for systematic research in Europe into all aspects of gambling. The organisation also wants to promote candid discussion between the different groups that are involved with gambling. A further aim is to provide a source of information on specialist knowledge, legal foundations, regulations and studies concerning gambling in Europe.

eCOGRA

As a trusted bookmaker that encourages open dialogue, bet-at-home.com undergoes the annual eCOCRA certification. The "eCommerce Online Gaming Regulation and Assurance" is an independent organization which thoroughly tests and certifies online gaming providers. In order to receive the seal, led by a multi-member expert team, the company will be examined on-site in regards to player protection, fair gaming, and responsible conduct.

EGBA

As a founding member of European Gaming and Betting Association (EGBA), bet-at-home.com binds itself to the terms and conditions of the issuing licencing authority MGA (Malta Gaming Authority), and voluntarily for further regulations. Through an annual review, fairness and reliability with online gaming is guaranteed for the customers. EGBA is a non-profit organization dedicated to promoting fair competition for online gaming providers.

In addition, the main criteria include a detailed review of customer data as well as a 24 hour customer service. In addition, customers have the possibility of setting their betting limits themselves. The EGBA members are committed to undertake the appropriate measures in order to prevent money laundering through gambling.

ESSA

bet-at-home.com is a member of the European Sports Security Association (ESSA). The objective of ESSA is to identify conspicuous betting patterns early and thereby avoid match fixing. For this purpose an early warning system has been set up within the member companies, which identifies suspicious betting activities. A close co-operation with different sports authorities guarantees the notification of any suspicious fraudulent activity. This action is essential to prevent match fixing. Once the system indicates a possible match fixing, it is possible to remove the betting option of the affected game within one hour.

The ESSA has effective partnerships with FIFA, UEFA, EPFL, the FA, DFB, ATP, WTA, and ITF. Furthermore there are also close links with the IOC and many other sports regulators. Compliance with the highest safety standards is a top priority for bet-at-home.com.

OVWG

bet-at-home.com has been a member of the Austrian Association for Betting and Gambling (Österreichische Vereinigung für Wetten und Glücksspiel – OVWG) since September 2016. This is a voluntary consortium of the providers of online betting and gambling in Austria that successfully operate both nationally and internationally.

The providers that come together under the umbrella of the OVWG are striving to achieve a regulatory framework that applies throughout Austria and for the entire industry, one that creates legal certainty and is in accord with the guidelines of European Union law. The association also focuses on the integration of sport, effective prevention of compulsive gambling, protection of minors and on comprehensive prevention of criminal activity.
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