bet-at-home.comundertakes to protect the personal data of its customers. Personal data is considered to be information about individuals concerned whose identity is, or can be, determined. This includes e.g. information such as name, address, e-mail address, or other information which can be traced to a certain natural person.
This Data Protection Directive contains (together with the General Terms and Conditions as well as all other documents which concern this) the basis on which
bet-at-home.comhandles personal data.
bet-at-home.comonly handles the user’s personal data in accordance with the law or if the user has given their permission for the handling of their data. By accessing
bet-at-home.comapps or using the services of
bet-at-home.com,the user consents to their personal data being processed for the purposes listed below.
bet-at-home.com’s offer can be accessed via both a desktop and mobile version of
bet-at-home.com’swebsite, as well as via apps. When references to the website, apps, or services of
bet-at-home.comare made in this Policy, it is to be understood that
bet-at-home.com’s entire offer is being referenced. This shall apply no matter which means (desktop version, mobile version, or apps) are used to access this offer.
1. Information which
Customer data which is collected and used for the contractual relationship with
bet-at-home.com stores about its customers
bet-at-home.comis personal data and is handled in accordance with the Maltese Data Protection Act as well as all other relevant legal provisions.
bet-at-home.com, based in Portomaso Business Tower, Level 12, STJ 4011, St. Julian's, Malta, Tel.: +356-20102510, is the responsible authority in relation to all aspects of the collection and processing of customer data.
bet-at-home.commay save the following information about its customers:
1.1 Information which the customer directly transmits to
This includes information which
bet-at-home.comobtains from the customer via the filling out of forms on
bet-at-home.comor via telephone, e-mail, or other written communication. The collection or processing of customer data is a necessary condition for the conclusion of the contract and is solely for this purpose. By concluding the contract, the customer agrees to the collection or processing of their data. The minimum information which must be declared is stated in the "Account" section of the General Terms and Conditions.
1.2 Information which
bet-at-home.comcollects about users:
While using the services of
bet-at-home.com, the following data may be stored:
Technical information, including the IP address which the user uses to connect their computer with the internet, the user’s login data, the type and version of the user’s web browser, the user’s time zone settings, types and versions of browser plugins, operating system, and platform. Information regarding the user’s visit, including the complete URL, to, on, and of
bet-at-home.com, offers which the user considers, the date and time as well as the length of visit to certain pages, the pages’ interactive information (such as e.g. scrolling, clicks, and holding the mouse cursor) as well as the methods used to leave the page and all telephone numbers which were used to contact
bet-at-home.commay also be stored. If the user uses the feedback form to contact
bet-at-home.com, their IP address will also be transferred.
1.3 Information which
bet-at-home.comreceives from other sources:
bet-at-home.commay receive information about its customers from third parties (such as business partners, subcontractors for technical services, supplies and payment processing, advertising networks, analytics providers, search services, and credit agencies).
When registering, the customer can import their details directly from a secure online source (Google, Facebook, PayPal) into the registration form. If the customer chooses to do this, they will be transferred to the homepage of the selected website and prompted to log in if they are not already logged in. Subsequently, the customer will be informed by the website what data will be submitted to
bet-at-home.com. Once the customer has confirmed their acceptance of this, the data will be submitted to
bet-at-home.com. During this process,
bet-at-home.comonly saves data which is necessary for the completion of the registration form. This process does not establish an additional, permanent link between the customer’s account and the account used to import details into the registration form (Google, Facebook, PayPal). Registering via Facebook, PayPal or Google provides
bet-at-home.comwith access to the customer’s data as stated on the website used for the importing of data into the registration form. Information concerning the exact purpose and extent of data collection as well as further processing and usage of the data and the rights and settings options for privacy protection can be found in the respective Privacy Policies of Facebook, Google and PayPal.
2. Disclosure of customer data2.1 The customer acknowledges and agrees that their personal data may be transmitted to members of the
bet-at-home.comgroup (i.e. subsidiaries and the holding company of
bet-at-home.com– the group structure can be found here).
2.2 The customer acknowledges and agrees that their personal data will be transmitted to third party service providers if required for the contract and the services associated therewith. However, for this to occur, these providers must adhere to an adequate level of data protection in line with European data protection rules.
2.3 The customer acknowledges and agrees that their personal data may be transmitted to selected third parties, including:
Business partners, suppliers, and subcontractors for the purposes of the performance of contracts between
bet-at-home.comand the aforementioned or the customer.
Advertisers and advertising networks which require the data in order to deliver suitable offers (particularly, but not exclusively, regarding products and offers from
bet-at-home.comor other members of the group) to the customer and others.
Analytics providers and search services which support
bet-at-home.comin improving and optimising products.
In the event that
bet-at-home.comsells and/or purchases tangible or intangible goods and rights, the personal data may be disclosed to the potential seller or buyer.
In the event that essentially all of the assets of
bet-at-home.comare acquired by a third party, the personal data may represent an asset which is to be transferred and may be transmitted from
bet-at-home.comto third parties.
bet-at-home.comreserves the right to disclose and transmit personal data for the purposes of adhering to legal and regulatory provisions, and enforcing the General Terms and Conditions or other agreements, or for safeguarding the rights, property, or security of
bet-at-home.com, the customers of
bet-at-home.comor third parties. This includes, in particular, the exchange of information with other companies and organisations for the purposes of combatting fraud, investigating criminal offences, and maintaining the integrity of sport.
bet-at-home.comdiscloses personal data when ordered to do so by mandate of the governing authorities and/or under the provisions of applicable law. Furthermore,
bet-at-home.comreserves the right to disclose personal data when the company has reasonable grounds to suspect irregularities that involve a
bet-at-home.combetting account. The customer expressly agrees to such a transfer of data under the terms of this point.
3. Storage of personal data3.1 Customer data is transmitted, stored, and processed electronically. All information which the customer transmits to
bet-at-home.comis saved on the servers of
bet-at-home.comand can only be accessed by trained and authorised personnel. The customer undertakes to keep passwords which provide him/her access to certain areas a secret.
3.2 The data, which is stored by
bet-at-home.com, may be transmitted to a place outside of the European Economic Area ("EEA") and stored there. The data may also be processed by staff members who are active outside of the EEA and work for
bet-at-home.comor its suppliers. These staff members may be, inter alia, involved in the handling of orders, as well as the processing of customers’ payment details and in support services. By submitting their personal data to
bet-at-home.com, the customer consents to the aforementioned transmission, storage, and processing of their data.
bet-at-home.comtakes all measures necessary to ensure that the data is handled securely and in accordance with this Data Privacy Statement.
3.3 Unfortunately, the transmission of information over the internet is not completely secure.
bet-at-home.comtakes all possible steps to protect the personal data of customers. However, complete security of customers’ data can never be guaranteed. Each data transmission thus takes place at the customer’s own risk. After
bet-at-home.comhas received the data, the company takes technical and organisational measures to ensure that
bet-at-home.com’s systems are protected against attacks and misuse, and that the user’s personal data is protected against loss, incorrect modification, and unauthorised use by third parties.
3.4 By default,
bet-at-home.com’s apps save the customer’s username. The customer can change this at any time in the settings of the relevant app.
bet-at-home.comto be able to offer services, to improve the security of the website, to collect information regarding transactions, and to prevent fraud. Furthermore, cookies simplify navigation and facilitate the management of the insertion of particularly relevant or useful information or adverts.
4.2 Cookies are small files which are stored on the device of the user to which the browser or the respective app that is used is assigned and through which the party placing the cookie receives certain information. They allow anonymous recognition of the computer, but do not allow personal identification of the visitor. Cookies cannot operate programmes or transfer viruses to the device of the user.
4.3 Visitors can prevent cookies from being set in the settings of the browser (Internet Explorer, Chrome, Firefox etc.) they use. To do this, visitors must select "Block all cookies" (or similar wording) by going to Settings > Privacy > Cookies. Depending on the browser, it is possible to set the system so that approval must be requested before cookies are set. Cookies which have been set can then be deleted at any time. Instructions on how to block or delete cookies can be found in the Privacy or Help sections for the browser, as well as online on many forums.
The user can also delete the cookies which are set once in the apps which
bet-at-home.comoffers at any time. This can be done by clicking on "Remove Cookies" in the settings of the relevant app.
4.4 If all cookies are blocked or deleted, visitors may not be able to use all functions of the website or the app. This can occur on a case-by-case basis.
4.5 In addition to the cookies which bet-at-home sets when a visitor accesses the website, third parties also set cookies. This occurs, in some cases, because
bet-at-home.comhas commissioned a third party to provide services (such as website analysis, for example). This occurs, in other cases, because
bet-at-home.com’s website contains content (scripts, tracking pixels) from third parties. It is possible for third parties to set their own cookies and collect information about the online activities of visitors because a connection to the web servers of these third parties is established.
4.6 If links to websites of third parties are available on
bet-at-home.com’s website, visitors should be aware that these websites may set their own cookies and that their own Privacy Policies may apply.
4.7 Some or all of the following cookies may be set on the user’s device upon accessing the bet-at-home.com website:
|bet-at-home.com||ASP.NET_SessionId||Encrypted Session ID||The cookie is set by
|bet-at-home.com||Accountnr.||Accountnr.||The cookie is set by
|bet-at-home.com||Last Visit||Timestamp||The cookie is set by
|bet-at-home.com||BAHLang||Language selection||The cookie is set by
|bet-at-home.com||_ga / _gat||Encrypted key||The cookie is set by the Google Analytics code.|
|bet-at-home.com||_pk_id / _pk_ses||Encrypted key||The cookie is set by WalkMe to save which paths visitors have already seen.|
|Doubleclick.net||Several||The cookie(s) are set by Doubleclick.|
|Several||The cookie(s) are set by clicking on the "Share" button and are required by Facebook.|
|Several||The cookie(s) are set by clicking on the "Tweet" button and are required by Twitter.|
|Vgt.betradar.com||Encrypted key||The cookie is set by starting an offer in the VIRTUAL section and is required by the provider of this product.|
4.8 Generally, information is transferred to the website operator’s technical systems when websites are visited. This information provides an indication of the device used by the visitor, as well as the software used to render the website and, as the case may be, the preference settings adjusted there. This data is necessary in order to render the website faultlessly and optimally, as well as to guarantee the functionality of the website.
4.9 The data collected by means of cookies and information concerning the technical systems is saved for visitors on a strictly anonymous basis. For registered customers, this data is assigned to the betting account number of the customer if necessary.
4.10 By using
bet-at-home.com’s website, the visitor agrees with the procedure described above.
bet-at-home.commay, provided that the customer consented upon registration, send information and promotional material to the contact details provided by the customer. The customer can revoke this consent at any time, either by using their betting account and sending an email to
firstname.lastname@example.org, or by clicking the "Unsubscribe" link in the newsletter. This has no impact on the services offered by
bet-at-home.com, as stipulated by the contract, or the continued existence of the contract.
6. Customer data is processed electronically and can only be accessed by trained and authorised personnel who are bound to handle personal data confidentially and in accordance with the Maltese Data Protection Act.
7. The customer is hereby made aware of their rights in relation to information, correction and deletion of data concerning them in accordance with Section V of the Maltese Data Protection Act. Furthermore, the customer has the right to obtain information to confirm the existence of their data. The customer is also entitled to change and/or delete incorrect or incomplete data. Concerning this, the customer should contact
bet-at-home.comby sending an e-mail to
email@example.com. Additional rights can be found in Section V of the Maltese Data Protection Act.
8. The customer can revoke their consent to the collecting and storing of their personal data by
bet-at-home.comat any time, provided that there is no legal obligation to retain the customer’s data. Concerning this, the customer should contact
bet-at-home.comby sending an e-mail to
9. This website contains sharing functions such as the Twitter Tweet and the Facebook like button. Using these functions may result in personal data being saved, forwarded and processed.
bet-at-home.comemphasises that the customer can avoid this collection and linking of data by logging out of their profile before they use the website.
Plugins from the social network Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, can be recognised by the Facebook logo or the "Like" button. Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, IRELAND, is responsible for users outside of the USA and Canada.
bet-at-home.comhereby states that it has no knowledge of the content of the transmitted data or its use by Facebook.
bet-at-home.comaccepts no liability for any damages or other losses that may arise from this data use.
Plugins from twitter.com, Twitter, Inc. 1355 Market St, Suite 900 San Francisco, CA 94103, USA, can be recognised by a white bird on a light blue background.
bet-at-home.comhereby states that it has no knowledge of the content of the transmitted data or its use by Twitter.
bet-at-home.comaccepts no liability for any damages or other losses that may arise from this data use.
10. Tracking Tools10.1 bet-at-home.com uses tracking tools. However, these tools do not provide
bet-at-home.comwith any of the user’s personal data. Instead,
bet-at-home.comreceives statistical data concerning usage of the services offered by the company. This enables
bet-at-home.comto learn, for example, what content is particularly popular, at which times the company’s services are used very intensively, which cities and parts of the world the users of these services come from, and which browsers and operating systems users generally use to access the services.
bet-at-home.comuses this information to constantly improve the technical, creative, and editorial aspects of these services, and to make these services more convenient for the user. Furthermore,
bet-at-home.comcan optimise its web design on the basis of statistical information concerning browser types and operating systems. The tools used for web analytics concern the following services.
10.2 bet-at-home.com notes that the
bet-at-home.comwebsites and apps use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are files stored on the user’s device and allow for analysis of the user’s webpage usage. The information generated by the cookie about the user’s use of this website (including their IP address) is transmitted to a Google server in the USA and stored there.
If an IP anonymization service is activated on this website, Google will shorten the user’s IP address within member states of the European Union or other states within the European Economic Area. Only in rare cases will an entire IP address be sent to a Google server in the USA and shortened there. IP anonymisation is active on this website. Google uses the information collected by Google Analytics to assess the user’s usage of the website, to compile reports about the website’s activity, and to provide other services connected with the website and internet usage to the website operator.
Google does not, under any circumstances, link any of its other data with the user’s IP address. The customer can prevent the storing of cookies by using the corresponding settings in their browser. However, it should be noted that the customer may not be able to use all functions of the services offered by
bet-at-home.comin their entirety if the customer chooses to do this. Furthermore, the user can prevent Google Analytics from collecting data in the future by installing the following browser add-on:
The user can prevent Google Analytics from collecting data within this website in the future by clicking on this link: Set Google Analytics opt-out cookie. This is an alternative to a browser add-on and can be used for browsers on mobile devices. This opt-out choice only applies for the browser being used and for this domain. When the user clicks on the aforementioned link, an opt-out cookie is placed on their device. If cookies are deleted from the browser, the user has to click on the link again to reset the opt-out cookie.
The user can also prevent their data from being collected via Google Analytics in the future in the apps which
bet-at-home.comoffers by deactivating "Google Analytics" in the settings of the relevant app.
By using the services offered by
bet-at-home.com, the user agrees to their data being processed by Google as described above and for the purpose stated above.
Furthermore, bet-at-home.com informs readers and users that demographic data and interests are also collected via Google Analytics. This feature allows
bet-at-home.comto review anonymous and aggregated data regarding the gender, age, and interests of website visitors. The data is collected through first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie).
11. If there is a malfunction on the website or in the apps, technical information and, if necessary, personal data will be sent to
bet-at-home.comso that the cause can be investigated. Personal data may also be sent to
bet-at-home.comin the process.
bet-at-home.comuses this information to constantly improve the technical aspects of these services, and to make these services more convenient for the user.
12. If links to third-party websites are available and the user clicks on these links, it should be noted that
bet-at-home.comwill no longer have any influence over what data is collected and used by these providers. The user can find more detailed information concerning the collection and usage of data in the Privacy Policies of the respective third parties. As
bet-at-home.comhas no control over the collection and usage of data in this regard,
bet-at-home.comcannot take any responsibility for this.
bet-at-home.comwill replace this page with an updated version. The versions are numbered and contain a modification date. The customer is responsible for regularly reading all versions to check if changes or updates have been made.
14. Severability clause:
Should individual provisions of this Data Privacy Statement be held to be void or unenforceable, or become void or unenforceable, the validity of the rest of the Data Privacy Statement will remain unaffected.
Last change on: 05.09.2017 00:00