Betting conditions 

The following Betting Conditions apply exclusively to all betting contracts. These Betting Conditions replace any earlier versions. We accept no responsibility for printing errors.

 

A. General Terms and Conditions:

  1. Each bet shall involve the participation of bet-at-home.com Internet Ltd, based in Sliema SLM 15, Office M5, Block 12, Tigne Place, Tigne Street, commercial registration number C35109, which accepts bets based on sport events in accordance with the terms of its official licence LGA/CL2/192/2004 obtained from the Lotteries & Gaming Authority (LGA) Malta, and the customer placing the bet. With the Casino- and Poker games the contract partner is bet-at-home.com Entertainment Ltd., based in Sliema SLM 15, Office M5, Block 12, Tigne Place, Tigne Street, commercial registration number C35055, which is also endued with an official Maltese licence LGA/CL1/192/2004 which gives the right to provide Poker and Casino games. Bet-at-home.com Internet Ltd. and bet-at-home.com Entertainment Ltd. is referred to hereafter as „bet-at-home" in brief description.
  2. With each placing bet and/or the participation in the games the customer recognizes the validity and the application of the current available regulations within this valid version and by placing a bet and/or participating in the games the customer also declares that the necessary minimum age has been achieved according to national law and has no prior knowledge of the outcome of the respective sport events.
  3. bet-at-home holds the right to decline individual bets or to limit the stakes – it is not required to provide reasons for such decisions. Furthermore bet-at-home reserves the right to exclude users from all gambling services and offers without providing any reasons.
  4. In correspondence to § 10 para. 2 ECG a placed bet is confirmed by bet-at-home with the message: „Your bet is accepted! ". The message has no effects on the place or on the time of the concluded contract. The place of the gambling contract is made at the location of bet-at-home in Malta.
  5. With all the bets, in accordance to their contents, only the records of bet-at-home alone are taken into account. The betting account statement may only be amended in order to rectify an obvious mistake and/or an obvious written and/or calculation error.
  6. We reserve the right to change the odds before concluding the bet. The odds will not change once a bet has been placed, i.e. the odds will remain fixed.
  7. bet-at-home is not liable for transmission-, input- and/or analysis- errors. In particular, bet-at-home reserves the right to correct obvious errors such as mistakes concerning odds or events/teams/etc. If this does not occur, the event is then rated with odds of 1,00. Only the recorded or confirmed stakes by bet-at-home will be taken in consideration.
  8. The customer has no right to claim any type of compensation from bet-at-home and/or its agents (e.g. due to system breakdown, incorrect, delayed, manipulated or abused data transmission via the internet), unless this claim arises out of deliberate action or rough negligent behaviour.
  9. A bet may only be cancelled or amended subject to the mutual agreement of both parties (customer and bet-at-home), and this amendment or cancellation must be entered into the records of bet-at-home. In exception, bet-at-home. can also cancel a bet at a later point of time, as long as the winning bet was caused by a technical error of the user and bet-at-home can verify the error/s via technical evidence.
  10. Upon request, the user is obligated to provide a copy of an official photo identification document (passport, driver’s licence, personal ID card) as well as a copy of the credit cards that were used.
  11. The legal relations between the user and bet-at-home are subject (as far as legally permissible) under Maltese law by exclusion of the reference norm of the international civil rights. The Maltese court of law shall be agreed as the place of jurisdiction in the event of any claims arising directly or indirectly from the betting contract and for any disputes regarding the conclusion and validity of bets or the participation in the games. Maltese law shall apply.

B. Other terms and conditions:

  1. If the betting event does not take place as specified in the odds sheet (e.g. change of venue or against a different opponent), the bet is void and stakes will be refunded. However, the bet is not void if the home team decides to relinquish its home advantage and voluntarily plays a game at an away ground, if the home team’s ground is out of action or if the betting event is transferred to a neutral ground
  2. If the bet is concluded after the betting event starts, or the stake is not covered by the account balance, the bet is void (odds of 1,00).
  3. The winner of a betting event is regarded as the team or person who is declared by the adjudicating officials to be the official winner no later than 24:00 hrs (calculated according to the local time at the event venue) on the day of the betting event. This also applies for long-term bets. Any changes to the classification made after this time shall have no effect on the bet payout, irrespective of the reasons for these changes.
  4. The result after 90 minutes (normal time) shall prevail in the case of football games and the result after 60 minutes (normal time) shall prevail for ice hockey matches. Any extra time or penalty shootouts, etc. will not affect the bet payout. Special agreements which are recorded in bet-at-home’s records form exceptions to this rule. In American sports (NFL, College Football, NBA, NBL) the result after any extra time (overtime) decides the bet payout. Bets on the NHL form an exception to this rule, where the result after normal time decides the payout.
  5. If a cancelled betting event starts within two calendar days after the original date of the event, the bet will remain valid for the new betting event. Bets on the MLB form an exception to this rule: if a game does not take place on the same calendar day, the game is calculated on the basis of odds of 1,00!
  6. If a betting event does not take place on the scheduled date, for whatever reason, or if the event is terminated without an official result and not restarted within two calendar days after the original event, the stakes will be refunded or credited (with the exception of football and ice hockey games which are suspended after normal time or bets on the MLB: if an MLB game does not take place on the same calendar day, the game is calculated on the basis of odds of 1,00!) If a betting event is abandoned, but an official result is given, this result is used to calculate the winnings.
  7. Bets are paid in consideration of any limits which may exist. In the event of a "dead heat", payments are divided accordingly.
  8. The "play or pay" principle applies to all bets, i.e. if the starter on whom the bet has been placed does not play or run, for whatever reason, the bet is lost if the betting event takes place. Tennis forms an exception to this rule, as the stake is refunded if the player (or a doubles pair) does not play (odds based with odds off 1,00). However, if a tennis player withdraws during the match, for whatever reason, the other tennis player is deemed to have won.
  9. If, in a multiple bet, a starter on whom a bet has been placed does not take part in a betting event, or if one of the events on which bets have been placed is called off, suspended or cancelled, or does not take place for other reasons and the relevant betting events are not played within two calendar days after the date of the original event, these betting events are calculated with odds of 1,00. Bets on the MLB form the exception to this rule: if a game does not take place on the same calendar day, the game is calculated on the basis of odds of 1,00! The same applies to betting events which have been wrongly listed on the betting programme (odds list) (wrong choice of venue), but not in the event of any team deciding to relinquish its home advantage, if the home team’s ground is out of action or if the betting event is transferred to a neutral ground. If none of the starters on which bets have been placed in a multiple bet takes part in the betting events or if all the events on which bets have been placed in a multiple bet are called off, suspended or cancelled or if they do not take place for whatever reason, and the event is not transferred as described above, the stakes will be refunded.
  10. The same match pair may not be combined more than once. (Also applies to handicap bets, final result bets, special bets)
  11. In head-to-head betting, both starters must take part in the betting event. If either or both starters do not take part in the betting event, the bet is called off. In case that both of the participants of Head-to-Head bet drop out (for ex. None of them reaches the goal), both participants will be evaluated as incorrect.
  12. Dog races are recordings of dog races, whereas the import of the races occurs at random.
  13. In the event of bets placed on "First goal scorer" and "Time of first goal", and no goals are scored (0:0), any bets placed shall be lost. Any extra time or penalty shootouts, etc. will not affect the bet payout.
  14. In tennis, bets will remain valid as long as the match is held during the course of the tournament. If a tennis match is decided by the withdrawal or disqualification of a player, the opposing player shall be regarded as the winner of the betting event, as long as at least one ball has been hit during the match. In the event of withdrawal or disqualification of a player, bets relating to the winner of the first set shall remain valid if the first set has been concluded; otherwise these bets will be called off with odds of 1,00. Set bets (best of 3 or best of 5) and tennis handicap bets and other special tennis bets are discarded if a player withdraws or is disqualified and are calculated with odds of 1,00. If a tennis match is called off before at least one ball has been played, the bets are called off with odds of 1,00.
  15. If a football game is suspended or no result is given, all special bets on this game such as "First goal scorer" or "Time of first goal", etc. will also be calculated with odds of 1,00.
  16. In case there is an interruption longer than 60 minutes in a live bet, bet-at-home reserves the right to calculate open bets with the odd 1,00.
  17. For Casino- and Poker games all rules published on this website are valid.

C. Betting Procedure (via Internet)

  1. The bet-at-home betting account is set up under Maltese law. All transactions concerning this betting account, especially the acceptance of wagers are completed under Maltese law.
  2. The user sets up his account by himself via internet. Depending on the customer’s credit on this account, the customer can immediately place bets. All winnings will be credited on this account and accordingly can be used for further bets.
  3. In the case of incorrect data, bet-at-home reserves the right to exclude the users from participating in the offer and to refuse possible winnings. On request, the user is obligated to provide a copy of an official photo identification document (passport, driver’s licence, personal ID card) as well as a copy of the credit cards that were used.
  4. Upon the customer’s request, winnings or a proportion of his winnings may be transferred immediately from his credit balance to an account which he has specified. If more than three withdrawals have been requested within the same month, each withdrawal after will be charged with a EUR 5,- fee. For withdrawals exceeding Lm 1,000, the player’s identity, age and place of residence are required. If no transaction has been recorded on a players account for thirty months (dormant accounts), the funds on the players account will be paid out. If the user can not be located, the funds will be remitted to the LGA.
    It is not legal to deposit funds obtained via illegal means. Therefore all transactions are monitored to prevent money laundering and suspicious transactions will be reported.
  5. Before data can be transmitted via internet as part of betting procedures, the user must use a code that has been assigned to him/her (betting account number and PIN, whereby the PIN can be changed by the customer). bet-at-home is not liable in the event of an abusive usage of a betting account with indication of the betting account number and PIN being used by an authorised third party. Please note that the betting account number and PIN are to be treated confidentially since all account transactions are charged accounted for to the customer once the betting account number and PIN have been specified
  6. If there is insufficient credit in the betting account and the missing amount is not transferred within the prescribed period, incoming bets will be accepted as valid in the order in which they arrive provided that there is sufficient cover in the account for each individual bet. If a bet is only partially covered by the account balance, this is only valid in the proportion which is covered by the residual account balance.
  7. For an internet bet to be valid, the betting account - which the customer can check – must be in credit by at least the value of the stake.
  8. In the event of obvious errors of the customers, bet-at-home has the right to make the necessary amendments.
  9. Complaints regarding betting account statements and credit balance may only be brought forward within 45 days after the betting event. Failure to complain shall be deemed an acceptance of the account balance.
  10. The customer agrees that his/her personal data that has been shared with bet-at-home in subject to placing a bet, may be saved and stored in accordance of the betting procedure.
  11. Only one betting account may be opened per customer. Free betting vouchers may be redeemed only once per person, family, household and a generally used computer. If a person opens several betting accounts with a view to redeeming a number of free credit vouchers, bet-at-home reserves the right to freeze all accounts and to withhold any payouts which may be due. The amount of the betting voucher has to be wagered three times (min. odd of 1.5), before a customer can request a pay-out.
  12. Player’s requests and complaints are processed via email, telephone and via live support – contact details can be found on the website. Disputes can be brought forward to the Maltese Lottery & Gaming Authority (LGA) at complaints@lga.org.mt.
    Players that have problems with gambling addiction can find a contact list of helpful associations in the "responsible gaming" section on the website or by asking the customer support.

D. Profit Limits

The profit limit per bet is EUR 20,000.--

The profit limit per customer and per week is EUR 100,000.--

E. Privacy Policy

  1. The company adheres to the Data Protection Act, other relevant regulations, legal notices and/or similar at the Place of the Contract taking account of the Data Protection Directive (EC Directive 95/46/EC) and the Electronic Communications Privacy Directive (EC Directive/2002/58/EC.
  2. The company ensures their account holders that, at all times:  
  3. The company discloses personal data when ordered to do so by order of the Governing Authorities and/or under provision in the Governing Law.
    Furthermore, the company reserves the right to disclose personal data to relevant recipients when the company has reasonable grounds to suspect irregularities that involve a bet-at-home betting account.
  4. Customer Relationship Management ("CRM")
    The company reserves the right to process personal data for CRM purposes.
  5. The account holder has the right to aquire access to the account holder's own personal data and/or has the right to correct and/or erase wrong and/or inappropriate data.
  6. Cookies.
    The bet-at-home website works by using cookies for the following purposes:  
    Please be aware that it is not possible to use the bet-at-home site without cookies. If additional information about the company's use of cookies is requested, please email service.en@bet-at-home.com.